FAQ

Once you find an event you like, click on 'Get Ticket', select your quantity, and complete the secure payment via Paystack.

Click the Plus button on the navigation tab to host your event. All hosts are equal, so you can start creating events and selling tickets right away!

We use Paystack to process payments, which supports credit/debit cards, bank transfers, and mobile money depending on your region.

Ticket sales are generally final. If an event is cancelled, we will coordinate with the host to ensure refunds are processed automatically to your original payment method. For disputes, contact support.

First, please check your spam folder. If it's still missing, reach out to us using the Support form with your email and transaction details, and we'll help track it down.

Please ensure you are using the latest version of TheScene app. If the issue persists, try clearing the app cache or reinstalling. Contact support with your device model if you need further help.

We send you real-time updates for ticket confirmations, event reminders, and exclusive deals. You can manage these in your device settings.

Yes, we use industry-standard encryption and partner with secure services like Supabase and Paystack to protect your information.

Currently, tickets are linked to your account. However, you can buy multiple tickets and share the QR code during check-in.

You can reach us through the Support page on this website or directly via the 'Help' section in the mobile app.